Frequently Asked Questions
Restocks - Do you bring items back after they are sold out?
We do our very best to restock our most popular items often. However not all out-of-stock items will be brought back. In order to help us gauge whether an item should be brought back, make sure you fill out the waiting list form for each sold-out item. We don’t always know the exact dates for when we will be receiving a certain restock, but we are constantly adding things to the site each day, so if you haven’t already, sign up for our newsletter here to keep up with all of our New Arrivals and restocks daily.
Sizing - Do you have standard sizing?
Unfortunately, we do not have a standard sizing chart for all of our items, as we source our collection from a variety of different manufacturers. However, our sizes run similar to junior’s rather than women’s.
We will always let you know in the description of the item if it runs small, large, or true to size. If you have any questions, we are more than happy to provide exact dimensions if you send us a quick email here.
Shipping - How much do you charge for shipping? When will I receive my order?
We offer FREE and FAST SHIPPING (2-3 days) on all orders over $75! For orders less than $75, we charge a flat rate of $5.95! We also offer overnight delivery.
Most of our ordered are shipped via Fed ex 2 business day delivery service or Priority Shipping through The United States Postal Service which is 2-3 days We send orders out same or next day depending on the time you ordered is placed. All orders placed by 10 am are shipped out the same day. We do not ship orders on postal holidays or weekends.
Rush delivery - I need my items tomorrow, can you make this happen?/
Yes! If you order by 10 am Mon-Fri you order will be shipped out the same day and you will receive it the following day (excluding Sundays). If you order after 10 am feel free to call us and we can still get your order shipped out same day so that you can have it by the following day.
International Orders and Shipping – Can you ship internationally?
Yes! Outside of the United States, we ship to Argentina, Australia, Belgium, Bermuda, Brazil, Canada, Cayman Islands, Chile, Colombia, Denmark, Finland, France, French Polynesia, Germany, Greece, Greenland, Hong Kong, Iceland, Ireland, Isle Of Man, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Saint Barthélemy, Spain, Sweden, Switzerland, United Kingdom, United States Minor Outlying Islands, Uruguay (If you do not live in one of these counties but would like to order please feel free to send us an email and we will see what we can do for you.)
P.O. Boxes and Military Addresses – Do you ship to P.O. boxes or military addresses (APO)?
Yes, we do!
Returns – How do I make a return?
We accept returns on all non-sale items within 30 days from the original purchase for store credit. We do not give refunds. We will process your return within 3-5 business days of receiving it. If your return meets the requirements within our return policy we will then send you a store credit code via email through the original form of purchase.
To return an item, please mail it back along with your invoice to:
1503 NW 82nd Ave.
Miami, FL 33126.
See more info on our returns and exchange policy here.
Exchanges – My item didn’t fit, can I get a different size?
Absolutely! We recommend returning your item back to us, then using your store credit to place a new order. However if you are in a hurry and don't want to wait for your store credit, simply purchase the new item and include this order number when you return the first item. Once received, we’ll refund the amount in full via the payment method used. All other exchanges will be processed as a store credit. You can return the product to us as soon as possible and we will email you a store credit with which you can use to purchase a different size, if it's still in stock, or you can purchase a different item of your choosing.
Store Credit – How do I use store credit?
When you are ready to use your store credit simply add an item to the shopping cart and then go to “view cart” where you will see a field to add the code. If your code does not work, please ensure you are checking out with the same email address you used to receive the code. If you are still having trouble please email us and we will get back to you as soon as possible!