Restocks - Do you bring items back after they are sold out?
We do our very best to re-stock our most popular items often, however not all out-of-stock items will be brought back. In order to help us gauge whether an item should be brought back, make sure you fill out the waiting list form for each sold-out item. We don’t always know the exact dates for when we will be receiving a certain restock, but we are constantly adding things to the site each day, so if you haven’t already, sign up for our newsletter here to keep up with all of our new arrivals and restocks daily.
Sizing - Do you have standard sizing?
Unfortunately we do not have a standard sizing for all of our items as we source our collection from a variety of different manufacturers. However, our sizes run similar to junior’s rather than women’s. We provide a generalized sizing chart here http://savedbythedress.com/sizing/. We will always let you know in the description of the item if it runs small, large, or true to size. And, if you have any questions, we are more than happy to provide exact dimensions if you send us a quick email here http://savedbythedress.com/contact.
Shipping - How much do you charge for shipping? When will I receive my order?
We offer FREE and FAST SHIPPING (2-3 days) on all orders over $50! For orders less than $50, we charge a flat rate of $5.95! We also offer Rush Delivery which is 1-2 days (depending on your zip code).
We ship via Priority Shipping through The United States Postal Service. Monday through Friday we ship out same or next day depending on the time you ordered is placed. Most orders placed by 10 am are shipped out the same day. We do not ship orders on postal holidays or weekends. To calculate the estimated delivery time to your zip code, visit the USPS Postage Calculator here: http://postcalc.usps.com/. The zip code we ship from is 33126. You will see “Select a Flat Rate -OR- Select a Shape”, choose any Priority Mail Flat Rate box (NOT Priority Mail Express).
Rush delivery - I need my items tomorrow, can you make this happen?
We will do our very best, however we cannot guarantee next day. We offer 1-2 Day Rush Delivery. To calculate the delivery time to your zip code, visit the USPS Postage Calculator here: http://postcalc.usps.com/. The zip code we ship from is 33126, so the further you are from Miami, FL the longer it may take. You will see “Select a Flat Rate -OR- Select a Shape”, choose any Priority Mail Express Flat Rate box.
International Orders and Shipping – Can you ship internationally?
We ship to the United States and Canada. Unfortunately at this time we do not offer international shipping to any other countries. We do ship to Hawaii, Alaska and Puerto Rico. It takes three days to ship to those locations.
P.O. Boxes and Military Addresses – Do you ship to P.O. boxes or military addresses (APO)?
Yes, we do!
Returns – How do I make a return? Can I get a refund?
Returns are welcome, however we can only offer store credit and you are responsible for return shipping and handling. To return an item, please mail it back along with your invoice to 1501 NW 82nd Ave. Miami Fl 33126. We will process your return within one business day of receiving it. As long as your return meets the requirements within our return policy we will then send you a store credit code via email. You can then use this code towards your next purchase.
Exchanges – My item didn’t fit, can I get a different size?
Absolutely! To exchange your item for either a different size or different item please return you dress to us. We will then send you a store credit code via email and you can use the store credit to get another size/item.
Store Credit – How do I use store credit?
When you are ready to use your store credit simply add an item to the shopping cart and then go to “view cart” where you will see a field to add the code. If your code does not work, please ensure your are checking out with the same email address you used to receive the code. If you are still having trouble please email us and we will get back to you as soon as possible!